Category Archives: Patient Portal

PATIENT PORTAL–PHARMACY SELECTION

You can empower  patient to do certain things. This helps us to keep information accurate and lesson the burden on medical practices. One such piece of information which can be tracked by patient is their pharmacy. We provide a user friendly way to pick their pharmacy.

 

In our patient portal, patients can search for pharmacies based on city,state and zip. They just click on the markers on the map to select a given pharmacy.

 

pharmacies on map

More information about cancer platform is available at www.piiker.com

AGENT (DRUG) BILLING INFORMATION MANAGEMENT

Agent (drug) billing is reasonably complex. When you administer drugs to patient, your have to submit a claim. This claim should have appropriate HCPCS code information.

If you have a system which provides all this information, you can have a more efficient billing process. Our oncology content management system covers both clinical and financial aspects.

 

The following screen shot shows how you manage agent information in our oncology content management system.

agent list

 

Every drug has different billing unit formation and determines what HCPCS code should be reported in your claim. If you have this information easily accessible. The following screen shot shows how you can capture detailed billing information and used in your billing process. Note that, Aloxi billing information is taken from internet for demonstration purposes only.

In addition to this description information, our system helps to manage the mapping of appropriate HCPCS code to help creating a very powerful super bills. This super bill will cover drugs and associated CPT codes used for chemotherapy administration.

aloxi agent billing information

 

With a powerful content management systems like ours, you can accomplish many things more efficiently.

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CANER PATIENT–SIDE EFFECTS

Cancer patients under chemotherapy and radiotherapy experience many side effects. How does your software (EMR and Patient Portal) helps the providers and patients to capture side effect and its grade.

There are many ways by which you can enhance the UX (user experience). What I like about our side effect capturing piece is how we show grade information. Severity of all the side effects is graded using a number 1 through 5. If you just show a number, it means very little to the end user. Also, these grades mean different things based on what kind of side effect we are talking about.

patient-side-effect

 

Why did we go to this extent?

Patient engagement and patient navigation is very important in the cancer world. If you let patients record this information (via oncology specific patient portal), you can take appropriate actions based on the grade. It is important to guide the patient to select an appropriate grade. This helps the navigation team to act accordingly.

Every bit of extra attention you pay while building software helps. In this particular case, just by helping patients to select an appropriate grade, you can take timely action (if needed) so that patient does not end up going to ER.

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CHEMOTHERAPY SCHEDULING IN EMR

 

The topic of patient scheduling in EMR is anything but new. However, patient scheduling in oncology specific EMR software needs some special considerations. When patient cannot make it for a given CxDx, should we consider shifting rest of the CnDn?

 

The following imaginary patient “Jane Doe” is on ACT regimen and her chemotherapy treatments are scheduled as follows.

chemo-schedule

If she cannot make it for C1D2 on scheduled date, there must be a easy option to shift rest of the treatment schedule accordingly. I was not sure what needs to be done. Finally decided to provide the option of automatic shifting of treatment days in our EMR software.

From what I understand, it is important to keep track of planned chemo admin date and actual administered date. Adherence to the planned dates has an impact on the efficacy of the chemotherapy treatment.

Cancer treatment workflow differs from other specialties in many ways. It needs a oncology specific solution. Scheduling is just one of those special cases.

CANCER, PIIKER & TELEMEDICINE

Telemedicine value proposition in undeniable. We wanted to take advantage of this technology to help everyone involved in the cancer care. Our Piiker cancer platform supports telemedicine from ground up. While making appointments, there is an option to specify weather you want a face-to-face or telemedicine session.

There are many reasons why sometimes cancer patients cannot make it to physician’s office. Even if they do, there is lot of pain, inconvenience and cost involved. I thought, telemedicine in this scenario is very useful for everyone involved. In this blog I will briefly describe how our platform supports telemedicine from ground up.

Patient has to communicate with various treatment team members.

Drawing1

In our oncology specific EMR, we have option to start the telemedicine session (if that appointment was setup to be a remote session). The following screen shot shows how that interface looks in our EMR. Appropriate resource from the provider’s office will start the telemedicine session.

start teleconference

Patient can login into our oncology specific patient portal from their location and join this telemedicine session. The following screen shot shows how it is done in our patient portal. In this particular scenario, patient ‘Jane Doe’ is signed into her patient portal. She can look at list of her appointments and has an option to join the telemedicine session.

Join teleconference

As I mentioned in my earlier blogs, we have the concept of creating virtual office for counselors and nutritionists in our platform. Even counselors and nutritionists can interact with patients remotely using our telemedicine support in our platform.

The following screen shot shows scheduling feature with in counselor’s virtual office. You can see that, there is an option to setup either a face-to-face or telemedicine sessions.

counselling appt 01

 

Piiker platform offers everything you need in the cancer treatment process in one place. Every piece of the puzzle is nicely integrated to provide best experience and value. We want to make a very positive impact in the world of cancer treatment.

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Cancer, Patient portal & Counseling

Counseling plays an important role in cancer patient’s treatment process. We wanted to provide an option for patients to look for counselors through their patient portal. Also, providers can refer to patients to counselors through our oncology specific EMR.

When bundled payments become the norm, the integrated solutions (like our Piiker) will bring a distinct advantage.

 

When I mention, ‘comprehensive’ cancer solution, I really mean it. My vision is to include everything that is important for cancer patients and providers (counselors and nutritionists are also part of this) in this platform. It is easier said than done. As you can see from my blogs here and at Piiker, we have tackled this in a most elegant fashion. Even though we could have created a cockpit like interface (with lot of buttons, dials and what not), we have kept user experience clean and simple.

Counselors can setup their virtual office in our platform. They can manage their employees,calendars and other related information in this virtual office.  Their notes will directly gets captured in this system and available to all the providers who are in charge of managing this patient. Patient-counselor scheduling activities takes place with in our platform. Same list of counselors is available in our EMR. Providers can easily refer patients to one of them using a friendly interface within the EMR.  I will write more on this virtual office later. It deserves its own blog post.

When patients login to this oncology specific patient portal, there is an option for them to search for counselors in couple of different ways. The following screen shots shows our interface in patient portal. In this case, patient wants to look at their location on a map.

 

counselling-01

 

Patient can zoom in to look at the street level information like this

counselling-02

When users click on those markers on the map, they can see more details about this particular counseling organization. The displayed information includes their contact information, what kind of services they offer etc..

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